The Rx Order Process
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Pet Rescue Rx. - Profits go to a shelter of your choice!
Questions? Call Us at 1-855-307-7940
100% of our Profits are Donated to an Animal Shelter or Rescue Group of your choice!

Returns & Replacements

We offer only the highest quality products available.

1. If you change your mind about a purchase after it has shipped from our pharmacy, simply refuse delivery.  Do not open the shipping box and tell the post office you do not accept the package.  The post office will return the package to us at no cost to you.  Your refund will processed after we recieve the returned product.

  • PLEASE NOTE THAT THERE ARE NO RETURNS/REFUNDS ON REFRIGERATED/COLD PACKED ITEMS. 
  • PLEASE NOTE THERE ARE NO RETURNS/REFUNDS ON NEEDLES OR SYRINGES.

2.  If after recieving and opening the shipping box you decide to return the product please contact us at 1-855-307-7940 during normal business hours and WITHIN 48 HOURS after delivery so we are aware of the return.  Please note: There are no returns accepted or refunds issued on opened or used products.

3.If you receive a product that has been damaged during shipping, please contact us immediately. We will arrange to have the product replaced and/or have a claim filed with the delivery carrier if necessary.

4. We will pay for return and replacement shipping for any order errors that are our fault (i.e. wrong product shipped).

5. All claims must be made within 48 hours after you receive your order. We must have the product returned to us within 14 business days from when we originally shipped the product to you for a refund to be issued.

6. You may cancel an order at no cost if it has not yet shipped.

7.  All refunds will be processed within 5-7 business days.  Any product returned due to customer error, refused delivery or buyer regret, will only be refunded purchase price, not the shipping charge.
 

Please contact us if you have any questions regarding your order.

 


 
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Please use this link for proper methods of disposing unused medicine.
1-855-307-7940
Mon - Fri 9am to 5pm EST
Saturday 9:30am-12pm EST
Email Us

Pet Rescue Rx
PO Box 362
13760 Indian Falls Road
Akron, NY 14001

FLEA & TICK
Advantage II for Cats
Advantage II for Dogs
Assurity for Cats
Capstar
Comfortis
Frontline
K9 Advantix II for Dogs
HEARTWORM
Advantage Multi for Cats
Advantage Multi for Dogs
Heartgard Chewable for Dogs
Heartgard Chewables for Cats
Heartgard Plus Chewables
Iverhart Max
Revolution for Cats
PAIN
Azathioprine
Banamine Paste
Deramaxx Chew Tabs
Etodolac
EtoGesic
Gabapentin
Metacam
EAR
Animax Ointment
Baytril Otic
Epi-Otic Advanced Ear Cleanser
Otomax Ointment
Posatex
Simplicef
Tresaderm
JOINTS
Cosequin ASU Equine
Cosequin DS for Dogs
Cosequin for Cats
Dasuquin
Dasuquin Chew Tabs
Deramaxx Chew Tabs
Rimadyl